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Seamless Communication, Global Impact.
7F, JunLan Bldg, Longhua District, Shenzhen, 518108, China
service@yhiott.com support@yhiott.com
Phone : +86 18665329707 WhatsApp : +86 15989335285
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About YHioT
What does YHioT do?
Shenzhen Yinghua IoT Technology Co., Ltd. was established in 2011. It is a high-tech enterprise dedicated to industrial Internet of Things, communication access, and system integration as the leading business, integrating R&D, production and sales services. The company has a scientific research team , and has designed R&D centers in Shenzhen and Guangxi respectively.
Warranty and Repair
We provide a one-year complimentary warranty for our products (The warranty period may be extended by mutual agreement between the parties). During the warranty period, quality defects not caused by human factors are eligible for free repair or replacement in accordance with established procedures, subject to the terms of the warranty.
Firmware updates
Free updates will be released periodically till the End of Production date.
End of support
Support will be provided for five years after the End of Production date.
How does YHioT help his customers?
Pre-Sales: Prioritize Solution Selection Before Product Recommendation
We assist system integrators in reviewing the on-site network environment, power supply conditions, interface requirements, communication protocols, operating temperature, and ingress protection rating. Based on the project scenario, we recommend suitable model. Where customization is required, we can also support pre-configuration, firmware adjustment, protocol integration, and parameter optimization, facilitating faster deployment and reducing rework after the equipment arrives on site.
After-Sales: Respond Promptly to Resolve Issues Before They Affect Project Timelines
We provide remote technical support to assist in troubleshooting issues related to configuration, network connectivity, power supply, signal quality, and protocol communication, with priority given to remote resolution to minimize on-site visits. Upon confirmation of a hardware failure, repair or replacement will be processed through our RMA procedure. For key projects and volume deployments, spare-unit arrangements may be discussed in advance to mitigate the risk of downtime.